Privacy policy

We value our customers’ privacy and ensure your data is protected. For more information, please read ahead.

Our privacy policy explains the data collection and its use, along with the security measures we have in place to secure your personal information. By visiting this site, you agree to the terms of our privacy policy.

Your privacy is of great importance to us and we shall therefore, only collect and use data where it is necessary in our dealings with you and will only keep your information for the period required by law or as is relevant for the purposes for which it was collected.

You remain anonymous when you visit and browse our website and we cannot identify you unless you are signed in to your Damzelle account.


Data Collection

When you place an order with us through our website, we collect various pieces of information which are then used to process your purchase and saved for later use to provide our services and in case of any later claims. The personal information that we collect includes, but not limited to, your name, gender, title, date of birth, email address, postal address, delivery address, telephone number, mobile number, payment details, payment card or bank details.

The information you provide us with is used to process your orders and services offered through the website such as administering of your account with us, verification of financial transactions, improvement of website layout and content to facilitate your use, sending you information have requested from us or which we think might be useful to you, given you have permitted contact for these purposes. You can opt out any time you want if you wish to not receive any marketing communications from us.

While your data is stored with us, we cannot directly retrieve it due to security reasons. You can access your information anytime by logging in to your account on Damzelle. Please note, the responsibility of safeguarding your password and confidentiality of your personal information is solely on you. We are not to be held liable in case of misuse of passwords unless it is our fault.


Other uses of your Personal Information


Your information may be used for marketing and research reasons which you can opt out of whenever you like. We keep your details anonymous and only use them for statistical purposes. The surveys and opinion polls you might answer are not shared with a third party.

We may send you promotional marketing content such as our newsletter, sales promotions, products etc. via email. If you wish not to receive these promotional emails you can unsubscribe by clicking on the “unsubscribe” link at the bottom of the email and we will remove your email address from our marketing communications list within 7 working days.

We may anonymize your data for further use such as to determine our user’s general location and their usage of the website and links contained in emails that are sent with the user’s permission. This anonymized data may also be shared with a third party; however, they will not be able to identify you personally with this information.


Competitions

During competitions, your data is used for advertising our offers and to notify winners. Further details are made available at the time of each competition.

Third Parties and Links

We may exchange your information with third parties as explained in our privacy policy. For instance, we use third parties for delivering products to you and collection of payments at the time of delivery. You must provide us with relevant and accurate information and keep us updated of any changes to assist us in fulfilling our services to you. We may also share your information with third parties to ensure safety, fraud prevention and credit risk reduction. We do not share your information in any way that is not in compliance with our privacy policy or without your consent, unless required by law.

Cookies

Cookies are small text files, stored on your computer’s hard drive by your internet browser, used to identify each computer as a unique user to our server by recognizing your IP address. Cookies are used for your convenience while shopping with us, we do not use cookies to obtain any information about you. You can choose not to accept cookies by changing your browser settings. While you can browse the website without accepting cookies, please note their activation is important to place an order through our website. Our website uses Google Analytics, which uses cookies to help analyze your use of the website. The information generated through cookies is processed by Google to evaluate your use of the website and to compile reports for website operators on website activity. They may also transfer this information to third parties where required by law and if such third parties process information on their behalf. You can change your browser settings to refuse cookies, but please note this will result in limited functionality of our website for you. By using our website, you agree to processing of your data by Google as described above.

Security


We use secure servers when we collect information through our website to ensure its safety. We have strict security measures and firewalls in place to prevent any unauthorized/unlawful access to your personal data as well as to prevent accidental loss or damage to your information. We occasionally may also require proof of identity before disclosing any personal information. You are responsible for safeguarding your access details and your computer to protect against unauthorized access to our website.

Your rights

You can request us to access your personal data that we collect at any time you want. You have the right to ask us to make any changes or correct inaccuracies in your data free of charge. You also have the right to ask us to stop using your data for direct marketing purposes.